What should be implemented to ensure the customer’s case automatically receives remote technical support?

Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location.

What should be implemented to ensure the customer’s case automatically receives remote technical support?
A . Create an Entitlement Template on the Product.
B . Create a Workflow Rule on the Case.
C . Create a Milestone on the Product.
D . Create a Visualforce Page on the Case.

View Answer

Answer: C