What should be done to improve their experience?

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.

What should be done to improve their experience?
A . Make the global search bar bigger on every page.
B . Update the Home page with access to commonly used reports.
C . Add the Daily Task component to the Home page.
D . Create a mood board to communicate the visual style of the UI.

View Answer

Answer: B

Explanation:

The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user’s goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.

Reference: [Design for the User’s Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]

: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks: 1