What should be checked first to troubleshoot this issue?

A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode.

What should be checked first to troubleshoot this issue?

A. Verify if any background applications are preventing sleep mode

B. Configure the computer to hibernate instead of sleep

C. Increase the time before sleep mode activates

D. Check the computer’s BIOS settings for power management controls

View Answer

Answer: A

Explanation:

Correct Answer. A. Verify if any background applications are preventing sleep mode Certain applications can prevent a computer from entering sleep mode by actively running tasks in the background. Checking for and addressing such applications can resolve this issue.

Option B is incorrect because changing to hibernate does not address the issue of the computer not entering sleep mode Option C is incorrect because increasing the inactivity period does not resolve the underlying problem that prevents sleep mode Option D is incorrect because BIOS settings generally do not affect Windows power management settings to this degree