What should an administrator do to capture information upfront on the Experience site?

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?
A . Create a flow for customers to fill out before initiating Chat.
B . Enable Chat for only authenticated users and pass the user’s information on hidden fields.
C . Deploy a unique chat per topic.
D . Create a pre-chat form to fill out before initiating Chat.

View Answer

Answer: D