What should a technician suggest first to troubleshoot the issue?

A user reports that their computer is running slowly following a recent Windows update.

What should a technician suggest first to troubleshoot the issue?
A . Roll back the latest Windows update
B . Check for and install any pending updates
C . Perform a full system format
D . Replace the user’s computer with a newer model

View Answer

Answer: B

Explanation:

Correct Answer. B. Check for and install any pending updates Sometimes, initial updates can cause system slowdowns due to incomplete installations or pending subsequent updates that might include bug fixes or improvements.

Option A is incorrect because rolling back an update might remove important security patches and is not a first-line troubleshooting step Option C is incorrect because performing a full system format is too drastic for an initial troubleshooting step and can lead to data loss Option D is incorrect because replacing the computer should be a last resort and is not cost-effective based on the issue described