What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?

What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?
A . Keep the software running on the user’s machine for future quick access
B . Properly terminate the session and confirm that all access permissions are revoked
C . Schedule automatic follow-up sessions using the same credentials
D . Leave a copy of the troubleshooting log on the user’s desktop for their reference

View Answer

Answer: B

Explanation:

Correct Answer. B. Properly terminate the session and confirm that all access permissions are revoked Ensuring that the session is properly terminated and that all permissions are revoked protects the user from unauthorized access and ensures that their system remains secure.

Option A is incorrect because leaving remote access software running can lead to security breaches.

Option C is incorrect because scheduling follow-up sessions without explicit user consent can infringe on privacy and may not be secure.

Option D is incorrect as leaving troubleshooting logs on the user’s desktop can expose sensitive information and should be managed according to specific privacy policies.