What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?
A . Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
B. Facilitate a strategy session with the executive leadership team to better understand their individual business units’ priorities to achieve the business objectives.
C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Answer: D