What should a service provider do when human resources to establish problem modes are not available?

What should a service provider do when human resources to establish problem modes are not available?
A . Consider using a third-party consulting service to help develop problem models
B . Postphone problem management activities until the resources are available
C . Delegate creation or problem models to a problem coordinator
D . Create a single problem model to be used for managing all problems

Answer: A

Explanation:

When a service provider lacks human resources to establish problem models, it is advisable to use a third-party consulting service to help develop these models. ITIL encourages organizations to leverage external expertise when internal resources are insufficient, ensuring that problem management practices remain effective.

Postponing problem management (Option B) is not recommended as it delays resolution. Delegating to a problem coordinator (Option C) might help, but if there are insufficient resources, external help is a better option.

Creating a single model (Option D) is not effective, as problems vary and need tailored approaches.