What should a consultant recommend to meet this requirement?

Universal Containers has an active presence on Twitter and Facebook. Customers’ requests from these social media channels should be responded to by support agents.

What should a consultant recommend to meet this requirement?
A . Social Persona for Twitter and Facebook.
B . Social Media Marketing message tagging.
C . Social Customer Service for Twitter and Facebook.
D . Einstein Bot social queues.

View Answer

Answer: C

Explanation:

Social Customer Service is a feature that allows agents to respond to customer requests from social media channels such as Twitter and Facebook. Agents can create cases from social posts, reply to customers using social handles, and monitor social conversations using keywords and hashtags.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Social Customer Service Overview