Universal Containers (UC) is developing a strategy for supporting customers on social media sites. UC’s requirements include the ability to:
• Monitor Facebook fan page for new posts and comments from customers
• Link new posts and comments to an existing customer record
• Respond to posts from the existing Salesforce Console for Service
• Create and link social personas to contacts
What should a consultant recommend to meet these requirements?
A . Create a Lightning Platform app for Facebook monitoring.
B . Enable Social Customer Service.
C . Integrate Facebook to its existing Customer Community.
D . Enable Salesforce social profile on contacts.
Answer: D
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