What should a consultant recommend to meet these requirements?

Universal Containers (UC) is developing a strategy for supporting customers on social media sites. UC’s requirements include the ability to:

• Monitor Facebook fan page for new posts and comments from customers

• Link new posts and comments to an existing customer record

• Respond to posts from the existing Salesforce Console for Service

• Create and link social personas to contacts

What should a consultant recommend to meet these requirements?
A . Create a Lightning Platform app for Facebook monitoring.
B . Enable Social Customer Service.
C . Integrate Facebook to its existing Customer Community.
D . Enable Salesforce social profile on contacts.

View Answer

Answer: D