What should a consultant recommend to meet these requirements?

Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed.

What should a consultant recommend to meet these requirements? (Choose 2)
A . Escalation rules
B . Case teams
C . Workflow rules
D . Auto-response rules

View Answer

Answer: B,C