What should a consultant recommend to meet the requirements?

Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.

What should a consultant recommend to meet the requirements?
A . Add the Account object to Recent Items utility.
B . Include the History utility in the console app.
C . Mention the case number in a Chatter group.

View Answer

Answer: C

Explanation:

To facilitate collaboration on cases among service agents, using Chatter provides a platform for discussion and information sharing within Salesforce. By mentioning the case number in a Chatter group, agents can quickly share and access case details, enabling efficient collaboration. This method leverages Salesforce’s social collaboration features, allowing for real-time communication and problem-solving among team members.