What should a consultant recommend to achieve this requirement?

universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined

What should a consultant recommend to achieve this requirement?
A . skill requirement work type and case process
B. work type skill routing skill requirements operating house and data categories
C. case process work types and record types
D. work types and skill requirements

View Answer

Answer: D