What should a business analyst do to improve this user story?

Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud.

The team has drafted a user story:

"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.

What should a business analyst do to improve this user story?
A . Estimate how long it will take the technical team to complete the story.
B . Include specific information about potential Salesforce solutions.
C . Adjust the goal of the user story to be independent.

View Answer

Answer: B