What question would be most useful to understand their needs for expanding Slack usage?

You are meeting with a client who has been using Slack for basic communication.

What question would be most useful to understand their needs for expanding Slack usage?
A . "How many employees in your organization have installed Slack on their mobile devices?"
B . "What specific challenges are you currently facing with team communication and collaboration?"
C . "Can you list all the software tools your teams are using apart from Slack?"
D . "How often do your employees use Slack’s custom emoji feature?"

View Answer

Answer: B

Explanation:

“What specific challenges are you currently facing with team communication and collaboration?” Asking about specific challenges with team communication and collaboration is most useful for understanding how the client might expand their use of Slack. This question helps identify pain points in their current use and potential areas where Slack’s advanced features could be beneficial.

Option A is incorrect because the number of mobile installations does not necessarily indicate how Slack could be better leveraged for the client’s needs.

Option C is incorrect as listing other software tools, while helpful for integration purposes, does not directly address their needs in expanding Slack usage.

Option D is incorrect because the frequency of custom emoji use does not provide significant insight into their communication and collaboration challenges.