What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
A . Automatic Number Identification (ANI)
B . Basic Call Management System (BCMS)
C . VuStats
D . Service Level Maximizer (SLM)

Answer: B