A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
A . Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
B . Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
C . Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
D . Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
Answer: A
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