Universal Containers is using the Service Cloud Console for managing cases. They would like to add the Salesforce SoftPhone to enable click-to-dial capability.
What needs to be configured for the SoftPhone to work in Salesforce? Choose 3 answers
A . Assignthe Salesforce users to the Call Center.
B . Install an adapter from AppExchange to work with third-party CTI systems
C . Use Apex to create an adapter to work with third-party CTI systems
D . Create a SoftPhone layout and assign to user profiles
E . Assign the Salesforce CTI license to Salesforce users
Answer: A,B,D
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