What Lightning Console feature should a Consultant configure to support this need?

Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps’ responses are professional and accurate and to be able to assist when needed.

What Lightning Console feature should a Consultant configure to support this need?
A . Configure Omni-Channel Supervisor tab and 3rd party access.
B . Configure Live Agent Supervisor tab and Whisper Messages.
C . Add the Live Agent Component to the Utility bar.
D . Configure the SOS snap-in for the Lightning Service Console.

View Answer

Answer: B