What items could be defined as policies?

Policies automate repetitive quality management tasks .

What items could be defined as policies? (Choose three.)
A . Update the Do Not Call list with records that have the appropriate wrap-up code
B . Determine how many evaluations per hour to assign to a quality evaluator
C . Set up a schedule to run a daily report
D . Automatically assign an evaluation for all calls over 5 minutes
E . Determine how long to retain recordings and whether to archive or delete them

View Answer

Answer: C,D,E

Explanation:

Reference: https://help.mypurecloud.com/articles/about-quality-policies/