What is your course of action?

You are an Agile Leader. A customer calls you to request a change in the product that your company is developing for him. His ideas are clearly outside the scope of the original product plan.

What is your course of action?
A . Since we value Responding to Change more than following a plan, that we welcome changing requirements, and our highest priority is to satisfy the customer, we recommend that the Developers complete the customer’s request for the next Sprint.
B. Apply the Change Request Management Framework
C. Do nothing.
D. Facilitate a meeting between the Product Owner of the customer’s product and the customer.
E. Begin negotiations with the customer on adding this scope change to the project. You want to ensure that the value you provide to the customer can be increased so you handle these negotiations yourself. When you are finished, you have delighted the customer with your adaptability.
F. Ask the Developers for an estimate of the change and negotiate the new product price with the customer due to the increased scope.

View Answer

Answer: D

Explanation:

The Product Owner is one person, not a committee. The Product Owner may represent the needs of many stakeholders in the Product Backlog. Those wanting to change the Product Backlog can do so by trying to convince the Product Owner.