What is unlikely to be included in the outline business case for NEWGEN?

What is unlikely to be included in the outline business case for NEWGEN?
A . Boundanes of responsibilities
B . Measurements of benefits
C . Procedures from internal providers
D . Proposed future services

View Answer

Answer: C

Explanation:

Outline Business Case Components:

An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.

The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.

Boundaries of Responsibilities:

This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.

Measurements of Benefits:

This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.

Proposed Future Services:

This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.

Procedures from Internal Providers:

Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.

The focus in the business case is on the what and why, rather than the detailed how, which is more

relevant in procedural documentation.

Reference: SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases