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What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
A . capability gap
B . financial gap
C . consumption gap
D . organizational gap
Answer: C
Explanation:
Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap
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