What is the relations between Agents and contracts?

exams GE0-806 GE0-806 exam 0 Comments

What is the relations between Agents and contracts?
A . Agents only need a Contract if they are Multi-Skilled
B . Only one Contract can be assigned to an Agent at a time
C . Contracts determine the types of calls that can be routed to an Agent
D . Agents are automatically assigned a Termination Date if they do not have a Contract

Answer: D