What is the recommended solution to meet the requirements?

Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.

CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.

What is the recommended solution to meet the requirements?
A . Knowledge One with Article Recommendations
B . Experience Cloud with self-support
C . Omni-Channel with Skills-Based Routing.
D . Live Agent and Live Message

View Answer

Answer: C