What is the recommended solution to increase the involvement of SMEs and track the case to completion in Chatter?

A contact center agent wants to leverage subject matter experts (SMEs) on Chatter to resolve a complex issue for a customer .

What is the recommended solution to increase the involvement of SMEs and track the case to completion in Chatter?
A . Follow the SMEs to receive automatic updates when they add case comments
B . Bookmark all the comments related to the issue from SMEs
C . Use hashtag (#) to track the customer case and SMEs comments
D . @mention the SMEs on the case Chatter feed and follow the case

View Answer

Answer: D