Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?
A . Select Flag as new version’ checkbox when publishing.
B . Use Smart Link to Article to select the prior version.
C . Enable Knowledge User for Service Agents.
D . Use the Clone option to create a new article.
Answer: A
Explanation:
When you edit an article in Salesforce Knowledge, you can choose to flag it as a new version when you publish it. This option creates a new version of the article with a new version number and keeps the previous version in an archived state. The archived version is still associated with the closed cases that it was attached to, while the new version is available for future cases. This way, you can see that a prior article version was associated with the closed cases.
Verified Reference:
[Flag an Article as a New Version When You Publish It]
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