What is the recommended method to meet the requirements?

Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.

What is the recommended method to meet the requirements?
A . Lookup Filter
B. Auto-Add Milestones
C. Cross-Object Formula
D. Approval Process

View Answer

Answer: A