What is the recommended method to improve the support experience while providing expert-level support?

Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.

What is the recommended method to improve the support experience while providing expert-level support?
A . Omni-Channel Routing
B . Visual Remote Assistant
C . Workforce Engagement Self Scheduling
D . Field Service Scheduler

View Answer

Answer: B

Explanation:

Visual Remote Assistant is a feature that allows you to provide real-time interactive video support to your customers using their mobile devices. You can see what your customers see through their camera, guide them with annotations and pointers, and troubleshoot issues remotely. This solution can improve the support experience while providing expert-level support, as it can reduce the need for dispatching field workers, save time and costs, and increase customer satisfaction.

Verified Reference:

[Visual Remote Assistant]