Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?
A . Omni-Channel Routing
B. Visual Remote Assistant
C. Workforce Engagement Self Scheduling
D. Field Service Scheduler
Answer: B
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