What is the purpose of the Guided Decisions capability?

What is the purpose of the Guided Decisions capability?
A . Provide agents with an escalation guide
B . Guide agents through account management
C . Dynamically guide agents to help resolve complex cases
D . Provide agents with a knowledge guide

View Answer

Answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/concept/guided-decisions.html