What is the problem in this scenario?

Review the exhibit.

You receive a service request from a user who indicates that their Netskope client is in a disabled state. The exhibit shows an excerpt (rom the affected client nsdebuglog.log.

What is the problem in this scenario?
A . User authentication failed during IdP-based enrollment.
B . The Netskope client connection is being decrypted.
C . Custom installation parameters are incorrectly specified
D . The user’s account has not been provisioned into Netskope.

View Answer

Answer: B

Explanation:

The problem in this scenario is that the Netskope client connection is being decrypted by a network security device. This is evident from the log message “ERROR SSL certificate verification failed: self signed certificate in certificate chain”. This means that the Netskope client is receiving a certificate that is not issued by Netskope, but by a device that is intercepting and decrypting the traffic between the client and the Netskope cloud. This can cause the client to fail to download the required configuration and remain in a disabled state1. Therefore, option B is correct and the other options are incorrect.

Reference: Troubleshooting Netskope Client – Netskope Knowledge Portal, Using Netskope Client – Netskope Knowledge Portal