What is the next step if you must escalate an open case?

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What is the next step if you must escalate an open case?
A . Call NetApp Support and open a new case.
B . Upload the support case and core data files to NetApp Suport and to Engineering.
C . Clustered Data ONTAP triggers the AutoSupport mechanism automatically again.
D . Call NetApp Support and ask to speak to the duty manager.

Answer: D