What is the most likely cause of this issue?

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?
A . The support agent does not have the evt_mgmt_user role.
B. The support agent only has the evt_mgmt_admin role.
C. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
D. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

View Answer

Answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMResolveCloseIncidentAlert.html