What is the most appropriate response?

An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed.

What is the most appropriate response?
A . Reset the passwords as requested and notify the director via reply
B . Verify the request by contacting the IT director through a known internal communication channel
C . Ignore the email as it does not follow protocol
D . Forward the email to a colleague for a second opinion

View Answer

Answer: B

Explanation:

Correct Answer. B. Verify the request by contacting the IT director through a known internal communication channel It is crucial to verify unusual or informal requests for sensitive operations directly through secure, known communication channels to prevent compliance with potentially fraudulent demands.

Option A is incorrect as it could lead to unauthorized access if the request is fraudulent Option C is incorrect because ignoring the email may lead to potential security risks if the request was legitimate Option D is incorrect because forwarding the email does not address the verification of the request and could compromise the supposed sensitive nature of the email