What is the desired outcome of an upsell proposal?
A . To optimize existing product offerings
B. To decrease customer churn rate
C. To maintain current agreement during a renewal
Answer: A
Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps to increase revenue and profitability for the sales rep and the company.
Reference: https://www.salesforce.com/resources/articles/upselling/#upselling-definition
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