What is the definition of the ITIL framework?
A . an ISO framework that establishes a model for network management and contains guidelines for managing objects, the management database, and the application entity
B . a five-volume framework for service management that covers design, transition, and delivery of service, and from which the ISO 20000 was developed
C . a series of tools for process improvement that uses statistical methods to reduce defects in processes and manufacturing
D . a framework for enterprise architecture that provides a comprehensive approach for designing, planning, implementing, and governing an enterprise information architecture
E . a framework for enterprise IP Address Management (IPAM) based on the IANA trusted IP lease allocation scheme
Answer: B
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