What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?
A . Web
B . Catalog
C . Portal
D . Virtual Agent

View Answer

Answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html