What is the best approach for the team to address unplanned work and interruptions?

You are an Agile Leader in an organization. One of your Scrum Teams was formed months ago to work on new healthcare software. Members of this team previously worked on a fitness app within your organization. Members of the fitness app teams continually ask the Developers on your team for help with support and bug fixes. The Scrum Master has contacted you because he is concerned about this.

What is the best approach for the team to address unplanned work and interruptions? Select two answers.
A . Dedicate part of the capacity of the Team during the Sprint for such support.
B. Increase the Sprint Length to create more buffer and time to reach the Sprint Goal and resolve such issues for the other Product.
C. Add more Developers to the other teams.
D. Suggest the Scrum Master raise this as an Impediment. Work with the entire Scrum Team to assess the impact and come up with different solutions.
E. Let the Developers self-organize.
F. Work with your Scrum Team to transfer the needed knowledge to another team who can support the request and issues.

View Answer

Answer: D,F

Explanation:

Encourage the involved teams to openly discuss the issue with each other and collaborate on different solutions to resolve the issue. As a leader, one should support the teams by removing impediments that may hinder their progress. Help them maintain focus and empower the team to resolve their own issues. Leaders should be able to create an environment that would allow teams to remove the impediments as needed. They should also support team members by educating, engaging and encouraging members to invest in themselves, each other and the delivery of value. In this case, you can meet the team to understand the problem, the reason for these requests, for how long they expect to occur, and work with them on options.