A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
Available Choices (select all choices that are correct)
A . Issue type is same
B . Name of submitter is same
C . Department is same
D . Office location is same
Answer: A
Explanation:
The basic condition for the Search duplicate cases step is to compare the issue type of the current case with the issue type of existing cases. This way, only cases that have the same issue type are considered as potential duplicates.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/searching-duplicate-cases
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