Exam4Training

What is the basic condition for the Search duplicate cases step?

A company often receives multiple IT tickets for the same issue, such as ”the office Wi-Fi is down. ” You configure Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?
A . Name of submitter is same
B. Issue type is same
C. Department is same
D. Office location is same

Answer: B

Exit mobile version