A potential client calls to make an appointment for a massage. You notice that they are slurring their words and having difficulty speaking in complete sentences. They claim they were in an auto accident yesterday but declined medical attention. They awoke this morning feeling very sore and achy as well as having a pounding headache. They insist they need a massage.
What is the appropriate plan of action for the massage therapist?
A . Book the appointment immediately
B. Book them within next week
C. Refer to another therapist
D. Immediately refer them to a doctor
Answer: D
Explanation:
A person who has been in an auto accident could have any number of injuries including shock. For the safety of the client and your protection as a therapist, the best recommendation is to refer the client for a medical evaluation before any treatment is considered.
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