What is the administrator’s best next step?

An administrator is using the Guided Troubleshooter in the IBM Support Assistant to troubleshoot IBM WebSphere Application Server issues. After going through data collection and analysis, no reliable solution is found.

What is the administrator’s best next step?
A . Call in a new PMR with IBM and upload Troubleshooter data to ECuREP.
B . Open a new PMR with IBM and upload SystemOut.log from the IBM WebSphere Application Server.
C . Submit results to the IBM WebSphere Application Server forum for a quick response from other forum users.
D . Use the Guided Troubleshooter to open a service request with IBM, so all the troubleshooting data analyzed so far is uploaded automatically.

View Answer

Answer: A