What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database

Step 2 states that each call in the outbound campaign triggers a ‘contact arrived’ message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
A . Customer details are retrieved for the agent using Web services.
B . The newly-arrived contact is created and directed to an application using the Open Queue.
C . The contact is presented to the agent using the Avaya Agent Desktop.
D . The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.

View Answer

Answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089