What is main difference between user experience and usability?

What is main difference between user experience and usability?
A . Usability relates to people’s perceptions and responses; user experience relates to characteristics of the software product.
B . Usability is evaluated via reviews; the user experience is evaluated via surveys
C . User experience relates to people’s perceptions and responses; usability relates to characteristics of the software product.
D . There is no difference between user experience and usability, they are the same.

View Answer

Answer: C

Explanation:

User experience (UX) is a broad term that encompasses the overall impression and satisfaction that a user has when interacting with a software product. It includes aspects such as value, desirability, adaptability, and usability. Usability is a specific aspect of UX that focuses on how easy, efficient, and error-free it is for a user to perform a task or achieve a goal with the product. Usability is a necessary but not sufficient condition for a good UX. A product can be usable but not desirable, or desirable but not usable.

Reference = ISTQB Certified Tester Advanced Level Syllabus Test Analyst, Section 3.1.1, Usability and User Experience Testing1; Usability vs. User Experience: What’s the Difference? – HubSpot Blog, Section Usability vs. User Experience