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What is characteristic of the IT-as-a-Service phase of IT transformation?

What is characteristic of the IT-as-a-Service phase of IT transformation?
A . Automation
B . Chargeback
C . Service level management
D . Shared resource pools

Answer: B

Explanation:

https://www.emc.com/collateral/software/white-papers/h10801-stepstoitaas-wp.pdf

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