What is an important detail that the Partner should consider regarding this deal?

An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.

What is an important detail that the Partner should consider regarding this deal?
A . The Partner must complete the registration process by using the hyperlink sent in an email
B . Registration must be performed within 10 days from the day the service is sold
C . Delivery of the hardware must be scheduled within 30 days after the service is sold
D . The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.

View Answer

Answer: D

Explanation:

The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.

The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal. This is necessary to activate the service and ensure timely delivery12.

The other options are incorrect because:

– The Partner does not need to complete the registration process by using the hyperlink sent in an email. This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.

– Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.

– Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.

1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services – Frequently Asked Questions (FAQs)]