What is an important consideration that you should discuss with this customer?

A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.

What is an important consideration that you should discuss with this customer?
A . The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
B . An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C . An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D . HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

View Answer

Answer: D

Explanation:

The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.

If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.