What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?

What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?
A . Set up an unattended remote access session for convenience
B . Confirm that both the technician’s and the user’s software are updated to the latest version
C . Always use the quickest connection method regardless of the security protocols
D . Disable the user’s antivirus software to avoid connection interruptions

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Answer: B

Explanation:

Correct Answer. B. Confirm that both the technician’s and the user’s software are updated to the latest version Ensuring that both the technician and the user are using the latest version of PC Anywhere is crucial to protect against vulnerabilities, as updates often contain important security patches.

Option A is incorrect as setting up unattended access can pose significant security risks if not managed carefully.

Option C is incorrect as using the fastest connection method may bypass necessary security checks, exposing both parties to potential risks.

Option D is incorrect because disabling antivirus software compromises the user’s security, especially during a remote session.